You have 30 calendar days from the date you receive your item to initiate a return. To be eligible, items must be unused, in their original packaging, and in the same condition as received.

Most items purchased on Converso Store are eligible for return, including:

• Clothing and apparel (unworn, with tags attached)
• Accessories and bags
• Home and lifestyle products
• Electronics (within 15 days, unopened)

1. Log into your account and go to My Orders.
2. Select the order containing the item you wish to return.
3. Click Request Return and follow the instructions.
4. Package the item securely with all original packaging and tags.
5. Drop off the package at the nearest courier center using the provided label.

Return shipping costs are free for defective or incorrect items. For all other returns, the cost of return shipping will be deducted from your refund.